Warranty
QUALITY GUARANTEE
True to the finest Italian goldsmithing tradition, Maria e Luisa creates high-quality jewelry, expressing a love for nature, design, art, and life.
All jewelry, in gold and 925 sterling silver with precious and semi-precious stones, is handcrafted by master goldsmiths in Milan. The precious pieces combine charm and originality with the manufacturing excellence that has always distinguished “Made in Italy”. The selection of stones and materials, and the meticulous, patient craftsmanship, make every piece of jewelry unique.
Maria e Luisa creations require no extraordinary maintenance, only love and care. Burnished surfaces worn daily will become more lustrous over time, giving the jewelry an antique feel that transcends fashion and time.
For this reason, we hope they may become companions on your journey through life and that, by wearing them, they become synonymous with freedom and love.
PURCHASE GUARANTEE
Every Maria e Luisa Jewels piece purchased by a consumer is covered by the statutory 24 (twenty-four) month guarantee of conformity from the date of delivery, pursuant to Articles 128 et seq. of the Consumer Code.
The guarantee is free of charge, provided by the seller, and requires no registration or activation. Any mandatory provisions that may be more favorable to the consumer remain applicable.
What the guarantee covers
The statutory guarantee covers conformity defects existing at the time of delivery that manifest within 24 months from that date.
Manufacturing defects and, more generally, any lack of conformity with the description, quality, and characteristics the jewelry must possess under the contract and the law are covered.
Unless proven otherwise, defects manifesting within one year of delivery are presumed to have existed at that date, unless this is incompatible with the nature of the jewelry or the defect.
Your rights
In the event of a conformity defect, you have the right to obtain the repair or replacement of the jewelry from the seller, at your choice, unless the requested remedy is impossible or involves disproportionate costs compared to the alternative.
Repair or replacement is carried out free of charge, including all necessary shipping, transport, labor, and material costs, within a reasonable time and without significant inconvenience.
In the cases provided for by law, you may request a proportionate reduction in price or the termination of the contract, with the return of the jewelry and a refund of the price. Termination is excluded if the defect is minor.
How to request assistance
If you purchased from our website, contact our customer service team, providing the order number and describing the problem. If possible,
For any request for assistance, you can contact the authorized retailer where you purchased the product or our Customer Service.
