FAQ

We sell many useful products.

You can view them on the collection page.

Write to us on the Contact page with the reference of the piece of jewelry, and we will find the perfect customization for you together.

No problem, write to us describing the issue and check the size selected at the time of order. The warranty includes 1 size exchange. We always step in to ensure that the jewelry fits you perfectly.

You can find the list of stores in the Store Locator on the website, search for the store nearest to you.

Write to us with the order details and photos. We will send a courier to collect the jewelry and have it repaired by our artisans. If you purchased it less than two years ago, it will be covered by warranty; if you purchased it more than two years ago, we will provide you with a quote for the repair.

Burnished silver is 925 silver that has undergone a controlled sulfur-based oxidation process, which darkens its surface, creating depth and contrast.

Vermeil Gold is a high-jewelry process consisting of a 925 sterling silver base coated, through a galvanic bath, with a gold plating. We have chosen to work with 18kt gold plating guaranteed at 1 micron, a choice that provides greater color intensity and long-lasting durability.

If you would like your gift to arrive already wrapped and without prices, simply add the Gift Wrap to your cart

Shipping is free in Italy, while in Europe the cost is €18, and free on orders over €600. Shipping costs for destinations outside Europe may vary based on customs regulations.

From the moment of the order, we guarantee production and delivery within 12 business days in Italy and Europe. For more information, please consult the shipping policy.

Yes, we have the option of self-pickup from our stores.

For detailed information please contact us.

Write to us immediately with the order reference and the tracking number if you have received it.

La garanzia legale di conformità dura 24 mesi dalla consegna del gioiello ed è gratuita.

Copre i difetti di conformità, inclusi quelli di fabbricazione, presenti alla consegna e che si manifestano entro 24 mesi.

No, la garanzia legale è automatica e non richiede registrazioni. Conserva una prova d’acquisto.

Se hai acquistato sul nostro sito, contatta il Customer Service indicando il numero d’ordine e il problema riscontrato. Se hai acquistato presso un rivenditore, rivolgiti al punto vendita.

Hai diritto alla riparazione o alla sostituzione gratuita, secondo le condizioni di legge. Nei casi previsti, puoi ottenere una riduzione del prezzo o la risoluzione del contratto con rimborso.

Non copre la normale usura, la manutenzione ordinaria e i danni causati da urti, incidenti o uso improprio, quando non dipendono da un difetto di conformità.

Sì, contatta il nostro Customer Service: valuteremo l’intervento e ti comunicheremo gli eventuali costi prima di procedere.